Welcome to the Helpdesk
Last updated: 09 May 2012, 19:00
Who we are
The Cubik Helpdesk is managed by me, Cubik's Head of Customer Service, Michael Scott. My team of Andrew, Natalie, Louise, and Steven are on hand to answer your questions and help you get the most from your Cubik website. You will most often speak to Carrie, Andrew and Louise, but I am always available should you wish to talk to me directly. Just call the Helpdesk on 0113 238 6735 and ask for Mike.
What We Do
This help site has been designed to provide you with help, advice and guidance in the use of our software. However, you can contact us directly in order to:
- Address any problems (‘bugs’ or ‘Errors’) that you encounter when using our software.
- Configure features of the system that may not have been implemented at the outset of a project, as you decide that you wish to take advantage of advanced areas of functionality. We recommend that in most instances you contact us through this website, so that all information needed to resolve the issue is captured in the first instance. If you query is of an urgent nature, please contact us on: 0113 238 6735
Quick Links
Have a problem?
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How to report a problem to the Cubik Helpdesk
If you need to report a problem to the Cubik Helpdesk, we need to know as much information as possible about what has happened. Here is a guide to help you report everything we need so that we can help you as soon as possible.
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Search for an answer
Search the Cubik Helpdesk site for answers to your questions.
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Contact the Helpdesk
To contact us, please email help@cubik.co.uk, or phone the Helpdesk on 0113 238 6735. To send a specific query, you can use one of these forms.
Frequently Asked Questions
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How can I add eCommerce to my website?
You can set up e-commerce on your website to allow you to take donations, and to set up a Shop area to sell your merchandise.
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How do I set up a web form?
Create simple or complex forms for your visitors to fill in. Decide how the information is processed and keep track of all the submissions using Cubik forms.
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How do I upload a document?
The Asset Uploader allows you to upload files into your Resource Galleries. It lets you upload more than one file at a time and to automatically scale your JPEG images to a size suitable for your site.
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