Contact Cubik Support
To contact us, please email help@cubik.co.uk, or phone the Helpdesk on 0113 238 6735. To send a specific query, you can use one of these forms.
Last updated: 19 January 2012, 12:52
The Help Desk operates from 09:00-17:30 on a Monday to Friday, excluding Bank and Public Holidays.
If possible, please contact us using one of our online forms, so that all information needed to resolve the issue is captured in the first instance. On submission of an online form, queries that come via Cubik Support will follow a specific process, through to resolution. If your query is of an urgent nature, please contact us at: 0113 238 6735
How to report a problem to the Cubik HelpdeskIf you need to report a problem to the Cubik Helpdesk, we need to know as much information as possible about what has happened. Here is a guide to help you report everything we need so that we can help you as soon as possible.
Send us your system detailsUse this link to visit an external website that can send us your system details, to help us to investigate any issues that you are having.
How Do I?If there is a question that you have that has not been answered in our help site, please contact us directly with your query, by completing this form.
Report a ProblemIf you need to report an issue that is happening on your site, please contact us by completing this form, providing as much detail as possible.
Request a Design ChangeIf you have a new company logo, new branding guidelines, or want to refresh the current design, please complete this form and a member of our design team will contact you.
Request a new featureIf you would like to request an enhancement for your site, please complete this form, providing us with as much information as possible.
Help Site Feedback FormAs part of our continued efforts to improve the Helpdesk Function that we provide to our customers, any feedback regarding our help website would be very welcome.
Sign up for email announcementsYou can sign up to receive email update announcements of scheduled updates, or when there is a period of unplanned downtime.
Helpdesk Client Communications StrategyThis page describes how we will communicate with you when we perform software releases or experience any service disruption or downtime. Version 1.0, 2 February 2010.
Queries about your Cubik contractIf you have a query about your Cubik contract, please use this form to let us know. We'll get an answer back to you as quickly as we can.
How we process casesWhen you contact the Helpdesk, we'll follow this process to take your case to a swift resolution.
